COVID-19 Testing Clinic-Burnaby

Usually a great experience... unless the flaggers want to go home at 4pm... then they turn you away. Literally had just overhead them discuss closing early". This decision was made by the gate staff and I doubt the testing staff were aware people were being denied service. Very unprofessional staff on their part. Much respect for the actual

You need to go to the second floor for vaccination. There’s no waiting time at all. You just need to book for an appointment online in advance. There are many chairs there for you to sit and rest after taking the shot. The nurse asking for vaccine history and administering the vaccine is very professional, patient and friendly.

was here in the summer for the jab. people there were SUPER friendly. They made jokesand all.was there again last week, could definitely use some more traffic signs. Maybe a direction instruction on the email would be cool. staff there were obviously overworked and overwhelmed. But that's to be expected At a time like this. Went in with an appointment. a decent wait time.

Incredibly rude staffI got both my vaccines in the US and both appointments went flawlessly. Come to get my booster at this site and I was shocked by how incredibly rude and unprofessional the “nurses” and staff are. Save yourself the hassle and go to ANY other of the other sites doing testing/vaccines.

Wish I could give it a zero or a negative...Throughout the experience we've encountered only two customer service oriented people - the policeman at the gate, who directed us and checked the appointment and the person, who was directing my husband for a parking spot. Came to have our kid vaccinated. If I knew that would be an outdoor place - I would never book an appointment there. Freezing cold in the tents, staff is not friendly at all.First they sent us to the adult vaccination tent, although I clearly said we came for kids vaccination (Oh

When you google this facility it says no appointment necessary. When you drive down there the line up is on average a half kilometre long, literally around the block and they only have signs at the front of the line saying APPOINTMENT NECESSARY ". So after waiting 45 mins in line and finally see this sign they will absolutely turn you away and have no concerns about the time they have wasted. Just a heads up"

I got vaccines at this center and absolutely no problems with any part of the experience, the hard working individuals at this location need a pat on the back for creating a safe space for people to get the jab. The person who did my vaccine told me that she was a retired family doctor and one of the nicest people I have met, I cannot remember her name but she was delightful.

Absolutely have no care about people. After trying many times with there online form for myself ; wife and my daughter, I wasnt able to go anywhere as thr online form has some issue. Then I called and was on hold for 5 hrs and then left my number for call back. Nothing ; no one called back. So I drove to the center just to ask the guys how to book a spot; he tells me call around midnight , I was like but you guys close by 10 pm. He was very assuring; so I came back and tried calling at 11pm and offcourse the center is closed. All the medical staff and medical system is our hope and if they lie to us and push us around it's just heartbreaking.

I have a bunch of symptoms and I have tried to book appointment online but website is terrible and unable to book appointment. I tried my luck by came and told staff that I have several symptoms and can’t book appointment via website. They replied that they don’t know and appointment required even when I just ask for at home kit test, they said NO APPOINTMENT-NOTHING.I backed home and have tried to call many time but there’s always over 700 people in line. So I gave up. Terrible management and attitude.

If I could give negative stars I would. Very unprofessional and disorganized. Don’t waste your time coming without an appointment booked. Online it says “NO APPOINTMENT REQUIRED”. Once you’ve waited in line for 30mins, you start to see signage that says “APPOINTMENT ONLY”. What a joke and waste of time. It would help if they made it clear that an appointment is required, rather than advertising the exact opposite on google. While I was in line over 10 cars were turned around, clearly a lot of people are being misinformed. Not to mention the amount of cars idling and polluting the environment for no reason. Did I mention what a joke this whole thing is. I am very sick and pulled myself out of bed to be responsible and get tested, talk about unnecessary travel.